A clear learning path

Learn the logic, practise in the simulator, then assess yourself.

1. 1

   BEGINNER

   Travel and GDS foundations

   Understand the GDS role, city and airline codes, and booking classes before entering commands.

   • ✓ Read city and airport codes
   • ✓ Understand HK segment status
   • ✓ Distinguish a reservation from a ticket
2. 2

   BEGINNER

   Availability and segment sell

   Search flights, read an availability display, and select the correct line and class.

   • ✓ Display availability
   • ✓ Read flight lines
   • ✓ Sell a training segment
3. 3

   BEGINNER

   Building a PNR

   Add name, contact, ticketing and received-from elements, then save the PNR.

   • ✓ Complete mandatory elements
   • ✓ Diagnose missing elements
   • ✓ Create a training record locator
4. 4

   INTERMEDIATE

   Pricing and fare logic

   Understand fares, taxes, totals, and pricing prerequisites before issuance.

   • ✓ Price an itinerary
   • ✓ Read price components
   • ✓ Block issuance without pricing
5. 5

   INTERMEDIATE

   Ticket issuance

   Review a complete PNR, issue a fictional document, and confirm ticketed status.

   • ✓ Check issuance prerequisites
   • ✓ Issue a training ticket
   • ✓ Display a fictional document number
6. 6

   ADVANCED

   After-sales servicing

   Learn void, refund, and reissue logic without live financial processing.

   • ✓ Distinguish void from refund
   • ✓ Understand reissue
   • ✓ Follow authorization controls