Important: Training simulation only — not connected to any reservation system or airline.

Mock interview

Answer aloud first, then reveal the guide and compare your reasoning.

1. Explain the difference between booking and ticket issuance.

A booking stores itinerary and passenger data; issuance creates the transport document after pricing and prerequisites are complete.

2. What do you do when a PNR will not save?

Display the PNR, check name, segment, contact, ticketing and received-from elements, then correct the missing item before ending transaction.

3. What is the difference between void and refund?

Void cancels a document within the permitted window; refund returns value after issuance subject to fare rules and agency authority.

4. How do you prevent a ticketing error?

Verify passenger, itinerary, dates, status, price, fare rules and authority before issuing.

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